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England’s Chief Nurse has today reminded the public that everyone accessing or visiting healthcare settings must continue to wear a face covering and follow social distancing rules.

Covid restrictions will end in many settings in England from Monday, 19th July 2021.  However, Public Health England’s infection prevention control guidelines and hospital visiting guidance are set to remain in place for all staff and visitors.

That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.

Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.

Patients visiting Clarence Medical Centre will be required to continue to observe the restrictions currently in place, e.g. wearing facemasks, no more than two people waiting at the Reception desk at any time, using hand sanitizers.

We thank you for your co-operation which will ensure that all patients and staff are protected.



DATA SHARING INFORMATION - TYPE 1 OPT OUT AND NATIONAL DATA OPT OUT (WAS TYPE 2 OPT OUT) - please read more information about the NHS Digital Data Sharing by selecting the NEWS tab at the top of the page.

How to Access Your Covid Vaccination Status

The surgery is unable to issue certificates for evidence of your COVID-19 vaccination status.  You can, however, access your COVID-19 vaccination status through the free NHS App.  The App is accessed through mobile devices such as a smartphone or tablet.  Proof of your COVID-19 vaccination status will be shown with the NHS App only when you have received both doses


The NHS App is also useful for accessing your health record, for example, immunisations, test results and ordering repeat prescriptions.

Alternatively you can call the NHS Helpline on 119 and ask for a letter to be posted to you.  This must be at least 5 days after you have completed your course of two doses of the vaccine.  The letter may take up to another 5 days to reach you.  Please take account of this when making your plans.

The letter will be sent automatically to the address registered with your GP and the 119 call handler you speak to will not be able to see your address to check this.  If you have recently moved house, please ensure that you have given your new address details to the GP practice before calling 119.

NB: please do not contact the GP surgery about your COVID-19 vaccination status.  As mentioned above, we cannot provide letters providing proof of vaccination status.


Please see below an announcement from the Windsor Primary Care Network regarding the Covid-19 Vaccination Site:

Covid-19 vaccination appointments now available for Windsor residents at the new, town centre location.


Windsor residents to date have been attending Covid-19 vaccination appointments at the Windsor Racecourse. We are currently relocating and all future Covid-19 vaccination appointments, provided via local GP surgeries, will be at the new location. The complete address is:


12/13 King Edward Court Retail Unit (former Lakeland store)

Windsor Yards

Windsor Town Centre


When you are eligible for your Covid-19 vaccine, you will receive a text message from your GP practice, which will provide booking information and details of where to come for the appointment.  


So far, Windsor’s GP practices have been working together to vaccinate thousands of local residents with doses of the Pfizer and AstraZeneca vaccines over the past six months. We are looking forward to continuing to provide vaccination services to our local residents at this new venue.


Windsor Primary Care Network and local NHS services would like to thank Royal Windsor Racecourse for its much-valued support for the Covid vaccination programme by allowing its premises to be used for appointments.


Please remember, when you receive your text invitation, please book and attend your covid-19 vaccination appointment. Vaccination is the surest way out of the Covid-19 pandemic and anyone who has not responded to previous invitations is encouraged to contact their GP practice to arrange to receive the vaccine.

Cervical Smears

Do not delay booking your CERVICAL SMEAR. It is estimated that cervical screening saves around 5,000 lives each year.  All women and people with a cervix aged 25 to 64 should be invited by letter. Cervical screening aims to identify whether you are at higher risk of developing cervical cell changes or cervical cancer. This means you can get any care or treatment you need early.  Please do not miss this lifesaving opportunity.
  • Under 25 - up to 6 months before you turn 25
  • 25 to 49 - every 3 years
  • 50 to 64 - every 5 years
  • 65 or older - only if 1 of your last 3 tests was abnormal
You can book an appointment as soon as you get a letter. Cervical screening is carried out at King Edwards’s hospital and at Clarence medical centre. Please contact reception to book only once you have received your letter.  If you missed your last cervical screening, you do not need to wait for a letter to book an appointment.  You'll get your results by letter, usually in about 2 weeks. It will explain what happens next.
Breast Screening
Breast screening is offered to women aged 50 to their 71st birthday in England.  Y ou'll first be invited for screening between the ages of 50 and 53.  If you're 71 or over, you'll stop receiving screening invitations. But you can still ask to have breast screening by contacting the Parapet as below:
East Berkshire Breast Diagnostic Centre (Windsor)
Breast screening services
The Parapet, King Edward VII Hospital
Berks      SL4 3DP
Phone: 01753 636648
Bowel Cancer Screening
Bowel cancer screening checks to see if you could have bowel cancer.  It's available to everyone aged 60 or over.  
Everyone aged 60 to 74 who is registered with a GP and lives in England is automatically sent a bowel cancer screening kit every 2 years.
If you're 75 or over, you can ask for a kit every 2 years by phoning the free bowel cancer screening helpline on 0800 707 60 60.
Immunisations for School Age Children: with regard to children who have missed or not completed their course of immunisations provided by the school, e.g. Tetanus and HPV Vaccine, please note that these are not provided by your GP surgery.  The schools immunisation programme will provide a catch-up service for children affected due to Covid-19 measures when the schools restart.

Childhood Immunisation Clinics: we will continue to run these at Clarence on a Tuesday morning, as it is vital that the routine vaccinations are given as near as possible to the advised programme.  To reassure you, we will be making this as safe as possible for patients and staff.  Attendance at appointments is limited to one parent per child during this period.  

Prescription Requests: we are experiencing very high levels of phone calls relating to prescriptions and medication queries.  We are unable to accept repeat medication requests by phone or email.  Please download the NHS App to order your medication.  You an also post your request through the surgery letterbox.

Thank you for your understanding and co-operation at this time.


Important information about the coronavirus (COVID-19)


The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public. Steps have been taken to minimise the risk to patients and staff and we are working with individual patients to appropriately manage their care.

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you are advised to do so by the online service or you cannot go online.

For the latest COVID-19 advice please visit

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines.

This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use EMIS Patient Access, you can continue to use it. You can use the NHS App as well.

For more information go to

The doctors and staff at Clarence Medical Centre are proud to offer the highest standard of patient-centred healthcare. We run clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.  In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side.


We have been awarded a 'GOOD' CQC result in all 5 categories of being: SAFE, EFFECTIVE, CARING, RESPONSIVE & WELL-LED.



Local A&E departments are experiencing longer delay than usual and have advised that patients should only attend their local A&E or call 999 in a serious or life-threatening emergency.  This will help to alleviate the delays for both the departments and patients attending.

They have issued guidance on a range of options available to the public via this link - Know Where to Go - including your local pharmacist, NHS111 and  The attached poster may help you to better understand all of these available options and have advised that, as you know, self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted out any repeat prescriptions or vaccinations in plenty of time to allow your GP to process them.  As a reminder, any repeat prescriptions handed in to your GP will take 48 hours / two working days to process.


For urgent matters, when you call the surgery, you will be asked by our Reception Team for a summary of your medical problem to allow our GPs to allocate you into the most appropriate appointment.

Please note that we are unable to give out results of tests or investigations ordered by clinicians other than our own GPs at the surgery.  If a Consultant has organised your tests, please refer back to them for the results.

General Practice Extended Hours Appointments & Opening Times

Extended access to GP services continue to operate for people who find it difficult to take time off work or have other commitments during daytime hours.  People living in Windsor, Ascot and Maidenhead, can access additional appointments outside of normal practice hours, including some at weekends. People must be registered with a GP surgery locally in order to access such services. These appointments are available through their own GP practices and the service is bookable in advance only.

The appointments are for routine general practice issues and not for emergency care. Patients will be given the location of their appointment at the time of making a booking.

Click HERE for further information and times

The surgery will be closed for staff training on the dates shown below.  Doors will close at 12.30 p.m. and will re-open the following morning at 8.25 a.m.

  1. Wednesday, 25th May 2022
  2. Thursday, 30th June 2022
  3. Wednesday, 13th July 2022
  4. Tuesday, 20th September 2022
  5. Wednesday, 19th October 2022
  6. Thursday, 24th November 2022
  7. Wednesday, 18th January 2023
  8. Tuesday, 28th February 2023
  9. Wednesday, 15th March 2023

During these closures, please phone the surgery number on 01753 865773 and you will automatically be re-directed to the Out of Hours Service who will deal with your call.

Contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a Statement of Intent in relation to the following IT developments:

  1. Referral Management
  2. Electronic Appointment Booking
  3. Online booking of repeat prescriptions
  4. Summary Care Records
  5. GP2GP transfers
  6. Patient access to records

  Click here to see how Clarence Medical Centre are doing.

NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below.  However, it should be noted that the prescribed method for calculating earnings is potentially misleading as it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average earnings for GPs working in Clarence Medical Centre in the last financial year was £70,648.00 before tax and national insurance.  This is for 3 x full time GPs, 4 x part-time GPs and 3 x part-time locum GPs who worked in the practice for more than six months.

Did you know you can now have your say to help improve more services across the NHS?
The NHS Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience.  It's already in use in many parts of the NHS and expanding to more.  You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.  Forms available at Reception or complete online by clicking here

Find out more at

We would like your feedback on the service we provide.  Please visit the NHS Choices website to provide your feedback so that we can continue to improve our service to you.

Car Parking
There are car parking facilities available for patients. We would like to remind everyone that these facilities are only to be used by patients when attending at the surgery

(Site updated 19/05/2022)
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